Confirmed Service Customer
This was my first time at your dealership so here's my experience. The instructions via text message were to sign in when I arrive for my appointment and park my vehicle in the guest lot and a service rep will be out to great me, didn't happen. So I decided to drive up to the entry door of the service dept and waited for a rep to come up to me as I waited in the car, didn't happen. After 10 to 15 minutes I got out of my car and walked into the area were your service reps sit where someone finally asked if they could help me. According to a hanging monitor I saw where I was assigned to a person who would eventually take my info. He informed me that they may not be able to get to my car (suv) until the following week. I asked what was the purpose of scheduling an online appointment if I had to wait a week for my car to be looked at but also asked how to better schedule an appointment closer to actually being seen by a technician and the answer was to just call in for an appointment. I thought it was important to share this with you because I've been an employee for GM for 50 years, recently retired and no GM Facility I've worked at had as many uncertainties as my experience on this visit. Looks like there's some room for improvement.
Frank H.
EATON,
CO
![2017 Chevrolet Equinox 2GNALCEK8H1501538](https://inv.assets.ansira.net/evox/color_0640_032/11324/11324_cc0640_032_G1E.jpg)
Business Response
Frank, thank you for taking the time to leave us your honest feedback. Here at Ghent Chevrolet Cadillac, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (970) 339-2438 to discuss ways we can better serve you in the future.
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